Grievance Redressal

Introduction

The function of the cell is to look into the complaints lodged by any student, and judge its merit. The Grievance cell is also empowered to look into matters of harassment. Anyone with a genuine grievance may approach the members/officer in-charge of Students’ Grievance Cell. In case the person is unwilling to appear in self, grievances may be dropped in writing at the letterbox/ suggestion box of the Grievance Cell at the Principal’s Office. Grievances may also be sent through e-mail to the officer in-charge of Students’ Grievance Cell.

Objectives of Students' Grievance Cell

The objective of the Grievance Cell is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute.

1. To uphold the dignity of the College by promoting cordial Student-Student relationship and Student-Teacher relationship etc.
2. To redress Students' Grievances to solve their academic and administrative problems.
3. To co-ordinate between students and Departments / Sections to redress the grievances.
4. To guide ways and means to the students to redress their problems with an impartial and fair approach
5. To make officials of the College responsive, accountable and courteous in dealing with the students.
6. Ragging in any form is strictly prohibited in and outside the institution. Any violation of ragging and disciplinary rules should be urgently brought to the notice of the Principal.

Procedure of Redressal of Students' Grievance

The grievance procedure enables the students to express their feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the college. It involves a process of investigation in which 'Student's Grievance Cell' enquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Matters are disclosed to only those, who have a legitimate role in resolving the matter. Emphasis on procedural fairness has been given with a view to "the right to be heard and right to be treated without bias".

On receiving the complaint, the Principal intimates the matter to the committee for necessary action. Final report based on grievance received and resolved is submitted to the Principal and further course of action is decided and the same is intimated to the students.
Efforts are made to install checks in the system to ensure that there is no repetition of the same. The Grievance Cell assures that the grievance has been properly solved in a stipulated time limit provided by the cell.

Exclusions

SGC shall not entertain following issues.

The Composition of the Grievance Cell is as follows: –

Submit Grievance online

• How to submit Grievance online : Download
• Grievance Submission form : Download
• Grievance Submission Online form : Download